We ordered a Ladder which had been difficult to find, and when the Ladderarrived it was defective. Wayfair immediately granted a full credit with no hassle. It's always better as a buyer if you don't have a problem with the product, but the true mark of a company is how they handle the problems that inevitably will occur in the course of running a large business. We would absolutely order from Wayfair in the future.
I can not say enough good things about this Ladder. I am grateful to the other reviewers for noting that this works great. These Ladder fits very well. The color is very rich. Love it! I'm going to buy another one of these in a different color.
After reading the bad reviews, I got pretty nervous about calling to request a replacement part that had come damaged. Despite a little bit of a wait, customer service was super quick and friendly and got a replacement part shipped out in the next two days. The Ladder was fairly low quality, but I paid a low price, so I can't really complain about that. Looks fine, just cheap materials. I'm sure the more expensive Ladder are nicer. Anyway, thought it was worth leaving a good review about customer service since it seems they might be stepping it up!
I am so surprised by any bad reviews of Wayfair! I have ordered a large amount of products from them in the past 6 months because we are renovating our house. Everything from dressers to vanities to medicine cabinets to side tables to draperies and even 2 bed frames. Everything - everything, has been delivered in a timely fashion and has been of the highest quality! If I need to return or exchange something customer service was extremely helpful! I love Wayfair!
I bought this Ladder for a dear friend, I was pleased with the execution of this simple, classic Ladder which is made even more personal with the words entered. I am sure you will love it, and it will be a reminder of our beloved treasure.
This step stool features a convenient carrying handle with skid-resistant top and feet. Sturdy design and durable plastic construction allow it to support up to 300lbs. Great for bedrooms, bathrooms and every other room in the house. Folds from down to an easy-to-store. Product Type: Step stool Primary Material: Plastic Overall Height - Top to Bottom: 12.88' Fully Extended Height: 12.88' Overall Width x Depth: 14.57'' W x 11.88'' D
After reading all the negative reviews I was leery about placing an order but since Wayfair had the cheapest price on the patio deck box I wanted I decided to take a chance. I'm glad I did. My deck box arrived within five days with no issues whatsoever. I won't hesitate to order again in the future.
I needed a simple Ladder, and found this at the top of the search. I can see why it is so popular. The Ladder is PeRFeCt. Yes I'm screaming but this is a great Ladder. If I ever need another color, I will buy happily. It also fits true to its size. I bought my usual as well as a size, and the usual fit perfectly.